Billing Preferences

We're flexible folks, which is why we have several payment options, adjustable renewal settings, and easy access to your billing history.

Payment Options

By offering multiple payment methods and renewal options, we try to make it as easy as possible for you to pay for your hosting services. Most of our customers choose to use a credit card or PayPal account to purchase and renew their services because payments can be made online and services can be renewed automatically. But if those options aren't ideal for you, we also accept a few alternative payment methods, including Moblie money (Mpesa, MTN, Airtel), money orders (USD only), and cash.

 

Renewal Settings

Your website is your business, your security, your livelihood; so a long service interruption could be damaging. We want your hosting experience to be worry-free and without interruption, which is one of the many reasons that our services are set to auto-renew by default.

Automatic renewals are an easy and convenient way to ensure that your services are always paid up to date, preventing service interruptions and loss of ownership. But if auto-renew isn't right for you, you can always change the settings for each of your services to renew manually. We'll send you notices for upcoming auto-renewals, service expiration dates, and any time a transaction is processed on your account so you'll always know what's going on. And in case you forget to read your emails, we'll save all of your transaction receipts in your Billing History. You've got a website to run; let us handle this!

One thing to note, an active credit card or PayPal account must be on file for the auto-renewal to process successfully, especially for our few services that renew on a monthly basis. But don't worry—we'll let you know if there's a problem with your payment information before it's too late.

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